Terms of service

Terms of Service

Last Updated: September 28, 2026

These Terms of Service ("Terms") govern your use of velnorua.shop and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms.

1. Store Information

The website velnorua.shop is operated by:

[INSERT LEGAL BUSINESS NAME]

Business Address:
[INSERT ACTUAL BUSINESS ADDRESS]

Business Phone:
[INSERT BUSINESS PHONE NUMBER]

Customer Service Email:
NealKoelle975@outlook.com

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and current.

Product appearance may vary slightly due to lighting, manufacturing variations, or differences in device and screen settings.

We reserve the right to correct errors or update product information when necessary.

3. Orders

When you place an order, you agree to provide accurate and complete information.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inventory issues, pricing errors, or violations of these Terms.

If an order is canceled after payment has been collected, an applicable refund will be issued to the original payment method.

4. Pricing and Payment

Prices are displayed on our website at the time of purchase.

Applicable taxes, shipping charges, and other checkout costs will be displayed where applicable before you complete your purchase.

Payments are processed through available payment providers.

5. Shipping

Orders are generally delivered within 20–30 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible products may be returned or exchanged within 30 days of receiving the order.

Eligible returns and exchanges are provided free of charge.

Please review our Return and Refund Policy for complete details.

7. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Violate applicable laws or regulations.
Attempt to interfere with website security or operation.
Use website content without appropriate authorization.
Conduct fraudulent or unauthorized transactions.

8. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, product descriptions, designs, and other materials belongs to or is licensed to the store operator.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited where applicable.

9. Third-Party Services

Our website may use third-party services including payment providers, shipping providers, analytics services, technology providers, and other service providers.

Third-party services may have their own terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.