Shipping policy

Shipping Policy

Last Updated: September 28, 2026

1. Shipping Time

We currently provide an estimated delivery timeframe of:

20–30 Business Days

Delivery time is an estimate and may vary depending on the destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.

2. Order Processing

After your order is successfully placed, we will prepare the order for fulfillment and shipment.

Once your order has shipped, tracking information will be provided when available.

3. Tracking Information

After shipment, tracking information may require some time to become active because the carrier may need to complete its first scan.

If your tracking information has not updated or you have concerns about your shipment, contact:

NealKoelle975@outlook.com

Please provide your order number whenever possible.

4. Delivery Delays

Orders may experience delays because of:

Carrier delays
Customs processing
Severe weather
Public holidays
Transportation disruptions
Incorrect or incomplete address information
Other circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will provide available information and assistance.

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

6. Customs and Import Charges

Depending on the destination and applicable local regulations, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.