Refund policy
Return and Refund Policy
Last Updated: September 28, 2026
At velnorua.shop, customer satisfaction is important to us. We offer a 30-day return and exchange period for eligible purchases.
1. 30-Day Returns & Exchanges
You may request a return or exchange within 30 days of receiving your order.
To be eligible, the item should be:
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Unused and in its original condition.
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Returned with its original packaging when reasonably possible.
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Returned with all original accessories, parts, and included materials.
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Free from damage caused by misuse, improper handling, or normal wear and tear.
Certain products may be excluded where required by applicable law or where the nature of the product makes a return inappropriate.
2. Free Returns
Eligible returns and exchanges are free of charge.
If your item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us before returning the item so we can provide the appropriate return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide:
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Your order number
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A description of the problem
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Photos or videos showing the product and, when applicable, the shipping packaging
We may request this information to verify the issue and determine the appropriate resolution.
4. How to Request a Return
To start a return or exchange, email us at NealKoelle975@outlook.com within 30 days of receiving your order.
Please include your order number and the reason for your request.
Do not send a return to the address printed on your package unless our customer service team specifically instructs you to do so.
Return Address:
[INSERT ACTUAL RETURN ADDRESS]
5. Refunds
After your returned item is received and reviewed, we will process the approved refund.
Refunds are normally issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have not received your refund after the applicable processing period, please contact:
6. Exchanges
Eligible products may be exchanged within the 30-day return period, subject to availability.
If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.
7. Consumer Rights
Nothing in this policy is intended to limit any consumer rights or legal protections that cannot legally be excluded or limited.
8. Contact
For return, exchange, or refund questions:
velnorua.shop
Email: NealKoelle975@outlook.com